Last updated: May 2026

This Privacy Policy explains how Soul Sarana, operated by Safiatou Rowland, collects, uses, stores, and protects your personal information. We are committed to handling your information with care, transparency, and respect.

For questions about this policy, contact us at hello@soulsarana.com

1. Who We Are

Soul Sarana is owned and operated by Safiatou Rowland (ABN: 16 279 295 527), trading as Soul Sarana, based on Sydney’s Northern Beaches, NSW, Australia.

We offer integrative mentoring, reiki and energy healing, kundalini yoga, soundwave sessions, online practices, workshops, and digital membership through The Sanctuary. This policy applies to all personal information collected through:

• Our website soulsarana.com

• Our membership platform (Kajabi — soulsaranaonline.com)

• Our booking platform (Acuity Scheduling)

• Direct communication with us by email, phone, or in person

2. What Personal Information We Collect

We collect the following types of personal information:

• Identity and contact information Name, email address, phone number, and location (city/country).

• Booking and session information Appointment details, session history, and any health context you choose to share when booking or during sessions — including physical health, mental health, or lifestyle information relevant to the services you are seeking.

• Payment information

• Transaction records and billing details. We do not store your full payment card details — these are handled directly by our third-party payment processors (Stripe).

• Membership information Account details, access history, and engagement with content within The Sanctuary membership platform.

• Website and behavioural data Information collected automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This is collected via Squarespace analytics and cookies.

• Communications Emails, enquiries, and any other correspondence you send to us.

3. How We Collect Your Information

We collect personal information:

• When you complete a contact or enquiry form on our website

• When you book a session through Acuity Scheduling

• When you purchase a product through our website store

• When you join The Sanctuary membership on Kajabi

• When you subscribe to our email list (Mailchimp)

• When you communicate with us directly by email or in person

• Automatically through cookies and analytics when you visit our website

We only collect information that is necessary for the purposes described in this policy. We will never collect more than we need.

4. Why We Collect Your Information

We use your personal information to:

• Deliver our services — sessions, practices, workshops, and membership

• Communicate with you about bookings, enquiries, and your account

• Send newsletters and content updates (only where you have opted in)

• Process payments and maintain financial records

• Meet our legal and regulatory obligations

• Improve our website and services through analytics

• Comply with any applicable health and safety requirements

We will never use your information for purposes beyond those listed here without your explicit consent.

5. Who We Share Your Information With

We do not sell your personal information. We share it only where necessary to deliver our services, with the following trusted third-party providers:

• Acuity Scheduling — booking and appointment management

• Kajabi — membership platform hosting The Sanctuary

• Stripe — payment processing

• Squarespace — website hosting and analytics

• Zoom — online session delivery

• Mailchimp — email communications

Each of these providers has their own privacy policy governing how they handle data. We encourage you to review their policies if you have specific concerns. We may also disclose your information where required by law, or where we believe disclosure is necessary to protect the safety of you or others.

6. Sensitive Health Information

Some of the information you share with us — particularly health context provided before or during sessions — may constitute sensitive information under the Australian Privacy Act 1988. We treat all health-related information with the highest level of care and confidentiality. This information is:

• Used only to deliver the services you have requested

• Never shared with third parties without your explicit consent, except where required by law

• Held securely and accessed only by Safiatou Rowland

7. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These steps include:

• Password-protected platforms and accounts

• Secure third-party payment processing (we never store full card details)

• Encrypted email where possible

• Limited access — only Safiatou Rowland accesses client information

While we take every reasonable precaution, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to deliver our services and meet our legal obligations:

• Booking and session records — retained for 5 years in line withAustralian tax and business record requirements

• Health-related session notes — retained for 7 years

• Email correspondence — retained for 7 years

• Payment records — retained for 7 years in line with ATO requirements

• Marketing data — retained until you unsubscribe or request removal

When information is no longer needed, we delete or de-identify it securely.

9. Cookies

Our website (soulsarana.com) uses cookies — small files stored on your device — to improve your browsing experience and gather analytics. We use:

• Essential cookies — necessary for the website to function, including cookies from Acuity Scheduling to support the booking process

• Analytics cookies — to understand how visitors use our site (via Squarespace analytics)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.

10. Your Rights — Australian Clients

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Correct any information that is inaccurate, incomplete, or outdated

• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us at hello@soulsarana.com. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

11. Your Rights — International Clients (GDPR)

If you are located in the European Union, United Kingdom, or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

Right to access — request a copy of the personal data we hold about you

Right to rectification — request correction of inaccurate data

Right to erasure — request deletion of your personal data (“right to be forgotten”)

Right to restrict processing — request that we limit how we use your data

Right to data portability — request your data in a portable format

Right to object — object to processing of your data for marketing purposes

Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

Our legal basis for processing your data under GDPR is:

Contract — where processing is necessary to deliver services you have booked

Legitimate interests — for analytics and service improvement

Consent — for marketing communications

To exercise any of these rights, contact us at hello@soulsarana.com. We will respond within 30 days. If you are not satisfied, you have the right to lodge a complaint with your local data protection authority.

12. Marketing Communications

We will only send you marketing emails, newsletters, or promotional content if you have explicitly opted in to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at hello@soulsarana.com. We will process your request promptly.

We do not use your personal information for targeted advertising on third-party platforms without your explicit consent.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to review this policy periodically. For significant changes, we will notify active clients by email where possible.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy:

Soul Sarana
Safiatou Rowland
hello@soulsarana.com
soulsarana.com
PO Box 4775, Manly, 1655

For complaints not satisfied with our response: Australia: Office of the Australian Information Commissioner — oaic.gov.au · 1300 363 992 EU/UK: Your local data protection authority

This Privacy Policy was last updated May 2026.